Most ServiceNow leaders invest heavily in the platform, but adoption gaps, unused features, and broken workflows keep them from seeing real ROI.

This guide gives you 5 quick wins you can implement today to unlock measurable value — without adding extra headcount or heavy lift.

✅ Quick Win #1: Streamline Incident Workflows

Many teams overload their incident process with steps that don’t add value.

👉 Simplify your workflows to focus on resolution, not bureaucracy.

Impact: Faster resolution times, less employee frustration.

✅ Quick Win #2: Automate Common Requests

Password resets, access requests, and approvals eat up valuable IT time.

👉 Use ServiceNow Virtual Agent or workflow automation to handle repetitive tasks instantly.

Impact: Save hours of manual effort each week, reduce ticket backlog.

✅ Quick Win #3: Leverage Discovery

If you don’t know what you have, you can’t manage it.

👉 Use ServiceNow Discovery to map your infrastructure and surface inefficiencies quickly.

Impact: Cleaner CMDB, fewer blind spots, better decision-making.

✅ Quick Win #4: Use Event Management Dashboards

Teams get lost in alert noise.